Thank you for shopping with Audio Bass, operated by AUDIO BASS LTD. This Shipping Policy explains our delivery area, shipping charges, estimated transit time, order tracking and the steps to take if an order is delayed, missing or damaged.
1. Delivery Area
We currently ship to addresses within the United Kingdom only. Delivery availability for the address you enter and any applicable address-specific restrictions are shown before you complete your purchase.
Please enter a complete and accurate UK delivery address at checkout. Contact support@audiobass.co.uk before ordering if you need to confirm whether a particular address can receive your order.
2. Free Shipping
We offer free shipping on new orders within the United Kingdom. The shipping charge for this service is £0.00 and will be shown at checkout before you confirm payment.
Any applicable taxes or other mandatory purchase charges must be clearly disclosed before you place the order. We will not ask for an undisclosed compulsory shipping payment after you have completed your purchase.
Free outbound shipping is separate from return shipping. Returns, exchanges and any responsibility for return postage are explained in our Return & Refund Policy.
3. Order Processing and Dispatch
Our standard order processing and dispatch time is 1 business day after your order is placed and payment is confirmed. This includes reviewing the order and preparing the goods before handing the parcel to a shipping carrier. Processing days are Monday to Friday, excluding Saturdays, Sundays and applicable UK bank holidays. Orders received during a weekend or bank holiday are processed on the next business day.
The dispatch arrangements applicable to your order are provided before purchase. Any product-specific dispatch schedule or material delay affecting availability must be clearly communicated so that you can make an informed choice. Contact us before ordering if you need to confirm a dispatch estimate or an essential delivery date.
If we become aware that we cannot meet an agreed dispatch arrangement, we will contact you using the details supplied with your order, explain the available information and discuss your options. We will not substitute another product or impose a new delivery charge without an appropriate agreement.
4. Estimated Shipping Transit Time
The estimated shipping transit time for our free UK shipping service is 5–8 business days after dispatch.
This is the estimated time the parcel spends in transit after it has been dispatched. The 1-business-day order processing period is separate and is not included in the 5–8-business-day transit estimate. The estimated overall delivery time is therefore 6–9 business days after your order is placed and payment is confirmed, combining 1 business day for processing with 5–8 business days for transit.
Transit estimates are not guaranteed delivery dates unless we expressly agree a specific delivery commitment with you. Weekends and applicable UK bank holidays are not counted as business days for this estimate.
If you need an item for a particular date, contact us before purchasing so we can confirm whether the required arrangement is available. Where a delivery date is expressly agreed as essential, your legal rights relating to that agreement remain applicable.
5. Product Availability and Different Dispatch Arrangements
Product availability must reflect the model and variant being offered. An unavailable product must not be represented as ready for immediate dispatch.
If a product has a different dispatch schedule, that information must be clearly stated and agreed before the purchase. A general shipping estimate does not permit us to add an undisclosed made-to-order, preorder or other extended waiting period after you have paid.
When an item becomes unavailable after an order is placed, we will contact you to explain the options. We will not keep payment indefinitely for goods we cannot supply; any cancellation and refund will be handled in accordance with your rights and our applicable policies.
6. Shipping Carriers and Tracking
The carrier and service used are selected according to the order and available delivery arrangements. A specific carrier is confirmed through the shipping information for the order where available; a particular carrier is not guaranteed unless it has been expressly agreed.
After dispatch, we provide the available shipping confirmation and tracking information using the contact details supplied with your order. Please check the email address entered at checkout and your spam or junk folder if a message appears to be missing.
Tracking information may not update immediately when a label is created or a parcel is handed over. If tracking is unavailable, unclear or has stopped updating, contact us with your order number so we can investigate with the carrier where appropriate.
7. Checking or Changing Your Delivery Address
Please check your full name, street address, building or unit details, town or city, postcode and contact information before submitting the order. Incomplete or incorrect information can affect delivery.
If you notice an address error after ordering, contact us immediately at support@audiobass.co.uk. We will try to update the details where feasible, but a change may not be possible once fulfilment or carrier delivery has started.
If an address or dispatch error is our responsibility, we will arrange an appropriate correction at no additional cost to you. If an error supplied by you causes a return or redelivery, we will review the circumstances and explain any lawful, reasonable cost before it is agreed. Your statutory cancellation and other consumer rights remain unaffected.
8. Delayed Deliveries
Carrier disruption, severe weather, bank holidays, exceptional demand, transport problems or address issues can affect a delivery estimate. If a material delay arises, we will share the information available to us and explain the available options.
If your order has not arrived by the end of the estimated transit period, contact us with your order number and any tracking details. You do not need to wait an additional fixed period before asking us to investigate.
Under applicable UK consumer law, goods must be delivered without undue delay and normally within 30 days unless a different delivery period has been agreed. If an agreed delivery requirement is not met, you may have a right to set an appropriate further deadline or cancel for a refund, depending on the circumstances. A general statement that delays can occur does not remove those rights.
9. Lost or Missing Packages
If your parcel appears lost or tracking shows delivery but you cannot find it, please check any agreed safe place, household members, reception or another location specifically relevant to the delivery. Then contact us so that we can investigate.
We may ask for reasonable information needed to identify the order and delivery circumstances. We will liaise with the carrier where appropriate and arrange the remedy required by law, which may include replacement or refund.
Where we arrange delivery, goods generally remain at our risk until you, or a person you nominate, takes physical possession, subject to any specific legal exception for a carrier you independently appoint. A tracking status alone does not automatically determine responsibility for a disputed delivery.
You are not required to accept a referral to the carrier as the only resolution where Audio Bass remains responsible as seller. We will review the delivery evidence and explain the outcome of our assessment.
10. Damaged, Incorrect or Incomplete Orders
Please inspect your order when reasonably possible. If an item arrives damaged, defective, incomplete or different from the product ordered, contact us promptly with your order number and a description of the issue.
Photographs of the item, packaging or delivery label can help us assess the problem if you are able to provide them. If you cannot provide a particular photograph or video, contact us so we can discuss another reasonable assessment method.
We will explain the appropriate resolution under our Return & Refund Policy and applicable law. We cover reasonable return or corrective delivery costs where a defect or error is our responsibility. A request for prompt notification does not impose an unlawful cut-off on a statutory right.
11. Undeliverable Parcels and Orders Returned to Sender
A parcel may be returned to sender because an address is incomplete, delivery cannot be completed, collection arrangements are not followed, or delivery is refused. If this happens, contact us so we can confirm the reason and discuss redelivery or any refund due.
Any proposed redelivery charge must be explained and have a lawful basis; we will not charge it without any agreement required by law. A parcel being returned to sender does not automatically cause you to lose the full purchase price or allow us to deduct an undisclosed original shipping cost from a refund.
If you intend to cancel, notify us clearly as well as following any parcel instructions. Refusing a parcel alone may not communicate the information needed to identify and process your cancellation.
12. Cancellations, Returns and Exchanges
To request cancellation before dispatch, contact us as soon as possible. We will try to stop the order where feasible. Starting fulfilment or dispatching a parcel does not by itself remove a statutory cancellation right.
We accept eligible return requests within 30 calendar days from the date of delivery. For return conditions, the return destination, responsibility for return postage, exchanges and refund timeframes, review our Return & Refund Policy.
Our free shipping offer applies to outbound orders. Return or exchange shipping costs depend on the reason for the return and the arrangements explained in our Return & Refund Policy. Your rights concerning faulty or incorrect goods remain applicable.
13. Shipping Enquiries
For help with delivery availability, dispatch, tracking, an address correction or a missing order, email support@audiobass.co.uk, use our contact form or call +44 7473 980902. Include your order number and a clear description of the issue where relevant.
Customer service is available Monday to Friday, 9:00 AM–5:00 PM, UK local time (GMT/BST), excluding UK bank holidays. A support enquiry or carrier investigation does not suspend an applicable statutory refund deadline or remove another legal obligation.
Audio Bass
Operated by AUDIO BASS LTD
Company Number: 16772805
Registered Office: 5 Brayford Square, London, United Kingdom, E1 0SG
Email: support@audiobass.co.uk
Phone: +44 7473 980902
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UK local time, GMT/BST), excluding UK bank holidays.
For shipping questions, please review our Shipping Policy. For returns, refunds, exchanges, or cancellations, please review our Return & Refund Policy. For information about how we handle personal information, please review our Privacy Policy.