Legal notice

Last updated: 23 October 2026

This Legal Notice identifies the company responsible for the Audio Bass online store and provides information about our business, contact details and website. It should be read alongside the policies linked below.

1. Website Operator and Company Information

The website audiobass.co.uk is operated by AUDIO BASS LTD, trading as Audio Bass.

  • Registered company name: AUDIO BASS LTD
  • Trading name: Audio Bass
  • Legal form: Private limited company
  • Company number: 16772805
  • Place of registration: England and Wales, United Kingdom
  • Registered office: 5 Brayford Square, London, United Kingdom, E1 0SG
  • Company register: Companies House — AUDIO BASS LTD

The registered office is provided for company identification and legal correspondence. For product returns, please contact customer service to obtain the appropriate receiving address and return instructions.

2. Contact Details and Customer Service Hours

Email: support@audiobass.co.uk
Telephone: +44 7473 980902
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM, UK local time (GMT/BST), excluding UK bank holidays.

You can send an email at any time. Messages received outside customer service hours are reviewed during our next working hours. For enquiries about an existing purchase, please include your order number and the email address used at checkout. Do not send complete payment card details, card security codes or passwords.

3. Business Activity and Delivery Area

Audio Bass is an online retailer of audio and hi-fi equipment, including headphones, headphone amplifiers, DACs, speakers, music streamers, microphones and related accessories. Available products and their specifications are described on the relevant product pages.

We currently accept delivery orders for addresses within the United Kingdom only. The accessibility of our website from another country does not mean that delivery to that country is available.

4. Orders, Delivery, Returns and Refunds

The following is a summary of our current arrangements. Please consult the full policies for the applicable procedures, conditions and your statutory rights:

  • Delivery charge: Free shipping within the United Kingdom.
  • Order processing: 1 business day after the order and payment are confirmed, excluding weekends and UK bank holidays.
  • Estimated transit time: 5–8 business days after dispatch.
  • Estimated overall delivery time: 6–9 business days from order and payment confirmation.
  • Return requests: Accepted within 30 calendar days of delivery, subject to the Return & Refund Policy and your statutory rights.

Delivery estimates are not a next-day delivery promise. If there is an issue with an order, delivery, cancellation or return, contact us using the details above. Our contractual policies do not replace any mandatory consumer rights.

5. Applicable Store Policies

Detailed information about purchasing from Audio Bass and using our services is available in the following documents:

  • Terms of Service — the terms governing purchases and use of our store.
  • Shipping Policy — delivery destinations, charges, processing times and delivery enquiries.
  • Return & Refund Policy — cancellations, returns, exchanges and refunds.
  • Privacy Policy — personal information, cookies, privacy choices and data protection rights.

You may save or print these documents for your records. This Legal Notice provides company and website information; it does not introduce additional charges or remove rights set out in our policies or applicable law.

6. Intellectual Property and Third-Party Brands

Website text, design, graphics, photographs, logos and other materials may be protected by copyright, trade mark and other intellectual property rights. Those rights belong to AUDIO BASS LTD or the relevant owners or licensors, as applicable.

You may browse the website and retain copies of information reasonably needed for your purchase or personal records. Other uses must respect the rights of the relevant owner and any permissions or exceptions available under applicable law. Commercial reproduction or distribution may require the rights holder's permission.

Third-party brand names and product names identify the relevant products and remain the property of their respective owners. Their appearance on our website does not, by itself, establish sponsorship, endorsement or an authorised dealership relationship.

7. Website Information and Corrections

We aim to provide clear and accurate product and business information. If you notice an incorrect description, specification, price or link, please contact us so that we can investigate and make any necessary correction.

Product images are intended to help you assess the product. Screen settings can affect the appearance of colours and finishes. This does not limit your right to receive goods that match their description or the remedies available if information is materially inaccurate.

Changes to website information do not automatically amend an existing order or remove rights that have already arisen. Any issue affecting an order will be handled under the applicable Terms of Service and consumer law.

8. Website Platform, External Links and Privacy

Our online store uses the Shopify commerce platform. Shopify provides technology supporting the store; AUDIO BASS LTD is the retailer identified in this notice.

The website may include links to manufacturers, payment services, delivery tracking or other independent websites. Those services may have their own terms and privacy notices, which you should review when using them. A link does not transfer our responsibilities for your purchase to another organisation.

For information about how Audio Bass handles personal information and uses cookies or similar technologies, please read our Privacy Policy. Privacy questions and requests can be sent to support@audiobass.co.uk.

9. Complaints and Consumer Rights

If you have a complaint about our website, a product or our service, please email support@audiobass.co.uk. Include your order number where relevant, a description of the issue and the resolution you are seeking. We will review the matter and respond through the appropriate customer service process.

Nothing in this Legal Notice excludes or restricts any consumer right, remedy or liability that cannot lawfully be excluded or restricted. In particular, the published return period does not impose a general time limit on all rights relating to faulty or misdescribed goods. Please refer to our Terms of Service and Return & Refund Policy for further information.

10. Changes to This Legal Notice

We may update this notice to reflect changes to our company information, contact details, services or legal obligations. The date above identifies the latest update to this page. Where changes affect an existing contract or require further notice, we will follow the applicable contractual and legal requirements.

Audio Bass
Operated by AUDIO BASS LTD
Company Number: 16772805
Registered Office: 5 Brayford Square, London, United Kingdom, E1 0SG
Email: support@audiobass.co.uk
Phone: +44 7473 980902
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UK local time, GMT/BST), excluding UK bank holidays.

For shipping questions, please review our Shipping Policy. For returns, refunds, exchanges, or cancellations, please review our Return & Refund Policy. For information about how we handle personal information, please review our Privacy Policy.