Contact information

Have a question about a product, your order, delivery or a return? Contact the Audio Bass customer service team using the details below.

For any enquiry about an existing order, please include your order number and the email address used at checkout. This helps us locate your order and assist you more efficiently.

Contact Customer Service

Phone Support: +44 7473 980902
Email Support: support@audiobass.co.uk

Customer Service Hours

Monday–Friday, 9:00 AM–5:00 PM
UK local time (GMT in winter and BST in summer), excluding UK bank holidays.

Phone support is available during these hours. You can email us or submit an enquiry through our contact form at any time, including evenings and weekends. Messages received outside customer service hours are reviewed during our next working hours.

Help Us With Your Enquiry

Please provide your name, order number where applicable, and a clear description of your question. If you are reporting a damaged, faulty or incorrect item, relevant photographs can help us understand the issue.

For your security, please do not include passwords, complete payment card details or card security codes in an email or contact form.

Delivery, Returns and Refunds

We offer free delivery within the United Kingdom only. Order processing takes 1 business day, excluding weekends and UK bank holidays. Estimated transit time is 5–8 business days after dispatch. For full details, please read our Shipping Policy.

We accept return requests within 30 calendar days of delivery, subject to our Return & Refund Policy and your statutory rights. Please contact us for the appropriate return instructions and receiving address before posting an item.

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Audio Bass
Operated by AUDIO BASS LTD
Company Number: 16772805
Registered Office: 5 Brayford Square, London, United Kingdom, E1 0SG
Email: support@audiobass.co.uk
Phone: +44 7473 980902
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UK local time, GMT/BST), excluding UK bank holidays.

For shipping questions, please review our Shipping Policy. For returns, refunds, exchanges, or cancellations, please review our Return & Refund Policy. For information about how we handle personal information, please review our Privacy Policy.